Karir

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CUSTOMER SERVICE

Waktu:2024-11-25   Total Views:44

Job Description: Customer Service Staff

Position Overview:

We are looking for a friendly and customer-focused Customer Service Staff to join our online retail team. The ideal candidate will provide exceptional service by addressing customer inquiries, resolving issues, and ensuring a smooth shopping experience. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of e-commerce operations.




Key Responsibilities:

1. Customer Support:

Respond promptly to customer inquiries via email, chat, social media, and phone.

Address customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Assist customers with order placement,purchasing, payment issues, returns, and refunds.

2. Order Management:

Track customer orders and update them on order status and delivery timelines.

Coordinate with warehouse or delivery teams to resolve shipping or product issues.

3. Product Knowledge:

Maintain in-depth knowledge of the company’s products and promotions to assist customers effectively.

Provide guidance on product features, usage, and availability.

4. Problem-Solving:

Investigate and resolve customer issues, ensuring a positive resolution that aligns with company policies.

Escalate unresolved issues to the appropriate departments and follow up for resolution.

5. Customer Feedback:

Collect and document customer feedback to help improve products and services.

Share insights and trends from customer interactions with the team.

6. Administrative Tasks:

Maintain accurate records of customer interactions and transactions.

Update the customer service database with necessary information.




Qualifications:

● Experience:

Previous experience in customer service, preferably in an e-commerce or retail setting.

Fresh Graduate are welcome

● Skills:

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Familiarity with customer service tools and e-commerce platforms (e.g., Shopee,Tokopedia) is a plus.

● Personal Attributes:

Patient, empathetic, and customer-oriented mindset.

Ability to multitask and manage time effectively.

Detail-oriented and capable of maintaining professionalism under pressure.




What We Offer:

● A supportive and collaborative work environment.

● Opportunities for career growth within a fast-growing company.

● Competitive Incentive & benefits package.




Join our team and help us deliver exceptional shopping experiences!


To apply, send your resume and a brief cover letter to [email protected]

 


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