Karir

Job Description: Customer Service Staff

Position Overview:

We are looking for a friendly and customer-focused Customer Service Staff to join our online retail team. The ideal candidate will provide exceptional service by addressing customer inquiries, resolving issues, and ensuring a smooth shopping experience. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of e-commerce operations.

Key Responsibilities:

1. Customer Support:

o Respond promptly to customer inquiries via email, chat, social media, and phone.

o Address customer complaints, provide appropriate solutions, and follow up to ensure resolution.

o Assist customers with order placement,purchasing, payment issues, returns, and refunds.

2. Order Management:

o Track customer orders and update them on order status and delivery timelines.

o Coordinate with warehouse or delivery teams to resolve shipping or product issues.

3. Product Knowledge:

o Maintain in-depth knowledge of the company’s products and promotions to assist customers effectively.

o Provide guidance on product features, usage, and availability.

4. Problem-Solving:

o Investigate and resolve customer issues, ensuring a positive resolution that aligns with company policies.

o Escalate unresolved issues to the appropriate departments and follow up for resolution.

5. Customer Feedback:

o Collect and document customer feedback to help improve products and services.

o Share insights and trends from customer interactions with the team.

6. Administrative Tasks:

o Maintain accurate records of customer interactions and transactions.

o Update the customer service database with necessary information.

Qualifications:

● Experience:

o Previous experience in customer service, preferably in an e-commerce or retail setting.

o Fresh Graduate are welcome

● Skills:

o Excellent verbal and written communication skills.

o Strong problem-solving and conflict-resolution abilities.

o Familiarity with customer service tools and e-commerce platforms (e.g., Shopee,Tokopedia) is a plus.

● Personal Attributes:

o Patient, empathetic, and customer-oriented mindset.

o Ability to multitask and manage time effectively.

o Detail-oriented and capable of maintaining professionalism under pressure.

What We Offer:

● A supportive and collaborative work environment.

● Opportunities for career growth within a fast-growing company.

● Competitive Incentive & benefits package.

Join our team and help us deliver exceptional shopping experiences!

To apply, send your resume and a brief cover letter to [email protected]